Welcome to Palm + Serum Haus

Thank you for your interest in Palm + Serum Haus.

Palm + Serum Haus is a luxury beauty, wellness, and hospitality destination designed to help you rest, restore, and reconnect with yourself.

Please take a moment to review our services, accommodations, products, policies, and booking requirements before reserving your experience.

✨ ABOUT PALM + SERUM HAUS

Stay. Beautify. Shop. Restore.

Palm + Serum Haus combines:

• Luxury Beauty Services
• Wellness Experiences
• Boutique Accommodations
• Exclusive Palm + Serum Products
• Content Creation Spaces

All under one roof.

Our goal is to create a peaceful environment where beauty, wellness, and hospitality come together to provide an unforgettable experience.

✨ SERVICE STRUCTURE

At this time, all beauty services are performed exclusively by Brittney Latrece.

Additional independent beauty professionals may occasionally operate within Palm + Serum Haus as separate businesses and are responsible for their own bookings, pricing, and policies.

This ensures:

• Personalized guest experiences
• Consistent service quality
• Healthy hair and scalp practices
• A luxury hospitality atmosphere

✨ BOOKING GUIDELINES

Beauty Maintenance Services

• Maintenance appointments may be booked online.

• Services are offered on select scheduled days.

• If you do not see availability, please text the business line.

Availability outside of scheduled days is not guaranteed.

Full Loc Extension Installations

• Palm + Serum Haus accepts a limited number of full installations each month.

• Installations are not booked online.

• All installation requests require consultation and approval.

• To inquire about an installation, please text the business line.

✨ STAY + SERVICE EXPERIENCES

Guests traveling to Palm + Serum Haus may be eligible for:

• Overnight accommodations

• Beauty service packages

• Wellness amenities

• Product bundles

• Content creation opportunities

Availability varies based on occupancy and scheduling.

✨ APPOINTMENT DETAILS

• Installation services are considered full-day appointments.

• Please plan accordingly.

• Final payment information and arrival instructions will be provided prior to your appointment.

• Remaining balances are due before services begin.

✨ CHECK-IN & CHECK-OUT

For overnight guests:

Check-In: 5:00 PM

Check-Out: 11:00 AM

Early check-in and late checkout may be available upon request.

Additional fees may apply.

✨ LATE POLICY

A 30-minute grace period is allowed.

After that time, your appointment may be shortened, rescheduled, or canceled.

✨ RESCHEDULING / NO-SHOW POLICY

To reschedule, please contact the business line.

No-call/no-show appointments may result in:

• Loss of deposit

• Rebooking fee

• Future booking restrictions

✨ ALLERGIES & HEALTH CONCERNS

Please inform us of any:

• Product allergies

• Fragrance sensitivities

• Skin conditions

• Medical concerns that may affect services

By booking, you acknowledge responsibility for disclosing any known allergies or sensitivities.

✨ PRODUCT POLICY

Palm + Serum Haus products are handcrafted and curated to support healthy hair, skin, and wellness practices.

Due to the nature of beauty and wellness products:

All product sales are final.

✨ GUEST & HOUSE GUIDELINES

To preserve the Palm + Serum Haus experience:

• Registered guests only

• No parties or unauthorized events

• No smoking inside the property

• Respect quiet hours

• Treat the Haus with care and respect

Any damage caused during your stay may result in additional charges.

✨ AFTERCARE

For beauty service guests:

• Follow all recommended aftercare instructions.

• Avoid unnecessary tension on newly installed hair.

• Maintenance appointments are recommended to preserve results.

• Results vary based on personal maintenance and lifestyle.

✨ TRAVEL INFORMATION

Nearest Airport:

✈️ Charlotte Douglas International Airport

Location:

📍 Pineville NC 

Private Haus Location will be sent after booking confirmation 🖤

Travel assistance recommendations may be provided upon request.

✨ CONTACT INFORMATION

📧 Email: brittneylatrece@palmserumhaus.com

📱 Business Line (Text Only): 803-770-5886

Please allow up to 48 business hours for a response.

✨ OUR PHILOSOPHY

Palm + Serum Haus

Stay Beautiful. Leave Restored.

Beauty • Wellness • Hospitality — All in One Haus. 🖤🌴✨

This version positions Palm + Serum Haus as a luxury destination rather than just a hair appointment, which supports your long-term vision of accommodations, wellness, beauty services, retail products, content creation, and retreat-style experiences.