General Questions & Answers

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✨ What is Palm + Serum Haus?

Palm + Serum Haus is a luxury beauty, wellness, and hospitality destination.

Guests can enjoy:

• Luxury hair services
• Wellness products
• Boutique accommodations
• Content creation spaces
• Relaxation and restoration experiences

All in one beautifully curated environment.

Stay. Beautify. Shop. Restore.

✨ Can I stay overnight?

Yes.

Palm + Serum Haus offers overnight accommodations for approved guests and package experiences.

Availability varies based on occupancy and scheduled beauty services.

✨ Do I have to book a beauty service to stay?

No.

Depending on availability, accommodations may be booked separately from beauty services.

However, guests who bundle beauty services with accommodations may receive exclusive package pricing.

✨ Do you offer loc extension installations?

Yes.

Palm + Serum Haus offers a limited number of custom loc extension installations each month.

All installations require consultation and approval prior to booking.

✨ Do you offer maintenance services?

Yes.

Verified Retightening/Retwist services may be booked online on designated service days.

Maintenance services are customized based on your loc size, pattern, and growth.

✨ Do you remove loc extensions?

At this time, Palm + Serum Haus does not offer loc removal services.

Clients choosing to remove faux locs should do so carefully or seek a qualified loc professional.

✨ Is my hair too long for loc extensions?

No.

Hair length does not prevent installation.

Pricing already reflects additional time and materials when necessary.

✨ Can I wash my locs after installation?

Yes.

We recommend waiting at least two weeks before your first shampoo.

Maintenance appointments include cleansing services.

We also recommend Palm + Serum Haus hydration and maintenance products to help support healthy hair and scalp care between appointments.

✨ What if a loc slips or falls out?

Although uncommon, occasional slippage may occur.

Please save the loc and bring it with you to your next maintenance appointment.

It can typically be reinforced during your scheduled service.

✨ Can I color my locs?

Yes.

Color services may be available upon consultation.

We recommend discussing color goals before your appointment so proper preparation can be made.

Not all color services are recommended for loc extensions.

✨ Can I work out, swim, or travel with my locs?

Absolutely.

Loc extensions are designed to support an active lifestyle.

We recommend:

• Proper drying after swimming
• Moisture maintenance
• Routine maintenance appointments

✨ HAUS POLICIES

Quiet Luxury Policy

Palm + Serum Haus was created as a peaceful environment for guests.

Please respect the comfort and privacy of everyone staying in the Haus.

Guest Policy

Only registered guests are permitted on the property.

Unapproved visitors are not allowed.

Respect for Shared Spaces

Guests must leave all common areas in the same condition they were found.

This includes:

• Kitchen
• Living room
• Patio
• Wellness areas
• Content spaces

Content Creation Policy

Photography and content creation are welcomed.

However:

• Respect other guests’ privacy.
• Do not photograph guests without permission.
• Commercial shoots require approval.

Damage Policy

Guests are financially responsible for damage caused during their stay.

Any excessive cleaning, repairs, or replacement costs may be charged accordingly.

Smoking Policy

No smoking, vaping, or illegal substances are permitted inside Palm + Serum Haus.

Violation may result in immediate termination of your reservation.

Children Policy

Children are welcome when included in the reservation.

Parents and guardians are responsible for supervision at all times.

Wellness Disclaimer

Palm + Serum Haus products and wellness offerings are intended to support self-care and healthy lifestyle habits.

They are not intended to diagnose, treat, cure, or prevent any medical condition.

Beauty Service Disclaimer

Results vary based on:

• Hair type
• Lifestyle
• Maintenance habits
• Previous hair history

Guests are responsible for following all aftercare recommendations.

Refund Policy

All beauty service deposits are non-refundable.

All product sales are final.

Accommodation refunds are subject to the booking platform or reservation agreement used at the time of booking.